When will my item ship out and what are my shipping options?
Orders placed before 1pm M-F Excluding Major US Holidays (see details below) will ship out the same day. If you miss the cut off time then your order will ship out on the following business day.
Where do you ship to?
US & Canada. Call or Email us to inquire about shipping costs outside US or Canada.
How to track an order that’s been shipped?
We provide shipping tracking numbers via email on all Media Mail, Priority Mail, Priority Mail Express, and FedEx overnight orders.
In-store pick up option?
If you select Free Local Pickup then your package will be available for pickup 24/7 located on next to the front door at: 4310 SE Sweetbriar Lane wistful Troutdale, OR 97060
What is your return policy?
You may apply for a full or partial refund within 30 days of purchase by returning the ccb manual to us in brand new (resell-able) condition. Step 1. Email us with your full name letting us know you are initiating a return. Step 2. Mail the book back to us in perfection condition to: Big Step Training 20900 NE Wistful Vista Dr
Fairview, OR 97024. Step 3. If your book is deemed to be in resell-able condition then we will provide you with a full refund back to your credit/debit card. If your book is returned in a non-resell-able condition then you may receive a partial refund. Note: All refunds are exclusive to customers who have not completed the 16 hour course completion form even if your request was submitted within 30 days of purchase.
What process does Big Step Training take to ensure my ordering information is processed securely and safely?
Our website meets/exceeds all industry standards via our GoDaddy SSL certificate, GoDaddy virtual dedicated hosting, & processing all online payments via Simplify- a highly reputable online payment gateway service.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. Any emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
By e-mail: email@example.com
By Phone: (503) 898-0694
We reserve the right to make changes to this policy. Any changes to this policy will be posted.